Geert Willems

Geert Willems

zaterdag 22 maart 2014

Countering politics and shortsightedness with communication and trust

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I really hate politics and shortsightedness.

Most of the time, as a consultant, the games played are very easy, transparant and do not have an influence in my work.

But sometimes I have to deal with it.

Typically when a person does not know my background, is a control freak with micro-management style, does not know the added value of knowledge management yet, and does not think wider then the minimal short-term output to be delivered.

If this happens it's for me the sign that need to spend more time to communication and need to build trust - in 80% of the times I can prevent this situation. Who said KM was about technology?

Building trust, communicate... a lot! Up-front!
Balanced with low hanging fruit.

I already talked a lot on culture, and on cultural analysis up-front - which in this case I did not do.
The project will be fine - even not delayed.

When implementing KM, the best way is not always from A to B.
You need to go via C sometimes, against your will, but for the sake of the greated good: keep smiling and waving ;-)



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